Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
Personal Information:
- Name, email address, and profile information when you create an account
- Payment information when you subscribe to premium features
- Communication preferences and contact details
Educational Data:
- Learning progress, session recordings, and interaction data with AI companions
- Subject preferences, difficulty levels, and educational goals
- Quiz results, assignments, and performance analytics
Technical Information:
- Device information, IP address, and browser type
- Usage patterns, feature interactions, and session duration
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery:
- Provide personalized AI tutoring and educational experiences
- Track learning progress and adapt content to your needs
- Enable voice interactions and real-time feedback
- Process payments and manage subscriptions
Improvement & Analytics:
- Analyze usage patterns to improve our AI algorithms
- Develop new features and enhance existing functionality
- Conduct research to advance educational technology
Communication:
- Send important updates about your account and our services
- Provide customer support and respond to inquiries
- Share educational tips and platform announcements (with consent)
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party services that help us operate our platform (cloud hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or government regulation
- Safety & Security: To protect the rights, safety, and security of our users and platform
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with user notification)
- With Consent: When you explicitly agree to share information with third parties
Educational Data Protection: We never share student educational data for commercial purposes and comply with FERPA, COPPA, and other applicable privacy laws.
Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication measures for our systems
- Regular Audits: Regular security assessments and vulnerability testing
- Employee Training: All staff undergo privacy and security training
- Data Centers: Secure, monitored data centers with physical access controls
- Incident Response: Rapid response procedures for any security incidents
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a structured, machine-readable format
- Restriction: Request restriction of processing under certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis
To exercise these rights, please contact us at privacy@educompanionai.com. We will respond within 30 days of receiving your request.
Children's Privacy (COPPA Compliance)
We are committed to protecting children's privacy and comply with the Children's Online Privacy Protection Act (COPPA):
- We do not knowingly collect personal information from children under 13 without verifiable parental consent
- Parents can review, delete, or refuse further collection of their child's information
- We use children's information only for educational purposes and platform functionality
- Children's data is never used for advertising or commercial purposes
- We implement additional security measures for accounts of users under 18
If you believe we have collected information from a child under 13 without proper consent, please contact us immediately at privacy@educompanionai.com.
International Data Transfers
EduCompanionAI operates globally, and your information may be transferred to and processed in countries other than your own:
- We ensure appropriate safeguards are in place for international transfers
- We use Standard Contractual Clauses approved by relevant authorities
- Data is only transferred to countries with adequate privacy protections
- EU residents' data transfers comply with GDPR requirements
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws:
- We will notify you of significant changes via email or through our platform
- Changes become effective 30 days after notification
- Continued use of our services constitutes acceptance of the updated policy
- Previous versions will be archived for reference
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
General Support: support@educompanionai.com
Mailing Address:
EduCompanionAI Privacy Department
123 Education Drive
Learning City, LC 12345
United States